Make a complaint

Please read carefully the text below before contacting the National enforcement body.

In case of cancellation, long delay or denied boarding it is advisable to raise the matter with your air carrier first and foremost.

If your air carrier does not resolve the complaint then you should forward it for the attention of the appropriate enforcement body. The appropriate enforcement body is the one based in the EU Member State (or Iceland, Norway or Switzerland)

from where the disrupted flight was due to depart

List of the EU National Enforcement Bodies (NEB)

The Civil Aviation Administration is the national enforcement body (NEB) for the Republic of Bulgaria on Regulation 261/2004.

Air Passenger Rights EU Complaint Form:   


Complaint form BG: 


For your convenience you may use these forms when making your complaint with and/or DG CAA BG.

When making your complaint please to provide us with all relevant information concerning your complaint as correspondence with air carrier, e-mails etc.

The Bulgarian DG CAA shall review your complaint within a period from 4 to 6 weeks.

You may send your complaint to DG CAA BG by:

e-mail: [email protected]

e-mail: [email protected] 

by mail on the following address:

DG Civil Aviation Administration, Ministry of Transport, Information Technologies and Communications,

9, Dyakon Ignatii Str.,

Sofia 1000


Make a Complaint using online form