Contacts of Passenger Personal Assistance Departments

If you have any disability or experience mobility difficulties and you are interested in travelling by air, Regulation 1107/2006 gives you the right to assistance adapted to your needs, in the territory of all airports throughout the European Union.

You are entitled to assistance, free of charge, getting on and off the plane, during the flight and in airports before and after the flight.

To get the best assistance, contact the airline, ticket seller or tour operator at least 48 hours before your tripand explain what kinds of assistance you require. They will also advise on your wheelchair or mobility device and, where applicable, their batteries.

The Bulgarian DG CAA is the National Enforcement Body under Regulation 1107/2006 in the Republic of Bulgaria.


Sofia Airport

Passenger Personal Assistance Department

[email protected]

+359 2 937 2175  (08.30:17.00)

+359 885 840 150 (00.00:24.00 ч.)


Airport Plovdiv

Mobile:  00359 32 601 127

Fax:  00359 32 601 126

Е-mail: [email protected]


Varna Airport

Mobile: +359 52 573 440

Е- mail: [email protected]


Burgas Airport

Mobile: +359 56 870 248

Е- mail: [email protected]